Tim Kaatz

Indiana | Vice President of Safe Food

Tim Kaatz is Richmond Baking's Vice President of Safe Food. In his role, Tim oversees all three facilities in Indiana, Georgia and Oregon, implementing systems and procedures to ensure that customers receive a safe and consistent product from every Richmond Baking line. Tim has a Bachelor's of Science degree in Microbiology with a minor in Chemistry. His previous work included positions as a Product Manager, a Quality Engineer, FDA Laboratory Manager and a Microbiologist in both the Personal Care and Food Industries. Tim's unique combination of scientific and quality-assurance work provides him with vast insight into the art and science of producing a safe and consistent baked product for customers.

Tim is proud to work for a company whose first priority is safe food. "We have nothing but support from the ownership here. We never take a risk with food safety at any of our plants. We have a regimented training program for all of our employees and an open door policy to our customers. They can visit us anytime to make sure that they are comfortable with every product we are making," he says.

Tim's philosophy for his work and his life is to be honest with others and treat them as he would like to be treated. In the end, this is what family, and Richmond Baking, are all about.

Robert "Lefty" Hurd

Indiana | Assistant Vice President of Family Pride

Robert "Lefty" Hurd is the Assistant Vice President of Family Pride at Richmond Baking. In this capacity, Lefty is Richmond Baking's corporate training, heading up all in-house employee trainings. Before coming to Richmond Baking in 1999, Lefty was a Sergeant in the United States Marine Corps. His time in service to our country instilled in Lefty the positive work ethics, teamwork, and strong leadership traits that he implements in his job today.

Lefty has experienced all aspects of Richmond Baking1's business in positions as diverse as Mixer, Bagger, Sanitation, Supervisor, Operations Manager, Plant Manager, Company Trainer, and his current role as Assistant Vice President of Family Pride. This array of experience has given Lefty the insights necessary to serve as an effective teacher and trainer at Richmond Baking.

Dean Fleenor

Indiana | Executive Vice President, Purchasing

Dean Fleenor, Executive Vice President, for Richmond Baking (Richmond, IN), began his career with the company in 1985. Dean is a Certified Public Accountant with a degree from Miami University in Oxford, Ohio. His previous experience in accounting, auditing, taxation and management services, has served him well in his varied roles at Richmond Baking. These have included controller, corporate treasurer, corporate secretary and Vice President.

As a result of his work in industrial accounting--auditing various manufacturing companies in the food industry--Dean brings an objective perspective which has served Richmond Baking well. In all that he does, Dean works to exceed the expectations of those around him: Richmond Baking's employees, customers and the baking industry at large.

Jim Quigg

Indiana | Human Resources Assistant

James Quigg is the third generation of the Quigg family to head up Richmond Baking. He was President of the company for almost 35 years before "handing over the apron" to his son Bill. Today, Jim serves as the Chairman of the Board at Richmond Baking, functioning in an advisory capacity. "When I come into my office, I make sure the cookies aren't burning. If I don't smell anything, I know everything's going smoothly," jokes Jim.

Jim received his Bachelor's degree from Miami University in Oxford, OH, and went on to earn a law degree from Indiana University. After passing the Indiana Bar Exam, Jim put his knowledge of business law to good use by joining the family company, Richmond Baking. "I handled insurance; labor and negotiations; and a potpourri of things relating to operation of the company," says Jim.

In 1969, Jim took over as President upon his father's death. Jim's leadership was influential in making large-scale changes at the company. He authorized on-site storage and warehousing modifications, expanded the company's product lines and negotiated a country-wide expansion with the opening of new plants in Georgia and Oregon.

Jim comes from a long line of Quakers and believes that many of his beliefs have added to Richmond Baking's success. "Historically, the Quakers have conducted business with handshakes. I've tried to hold over some of these principles of integrity in our business. I believe one of the reasons Richmond Baking has around for so long is that we treat our customers fairly and keep our standards the highest levels."

Bill Quigg

Indiana | Vice President

Bill Quigg, President of Richmond Baking, takes extra strides to create a community at Richmond Baking--spending time with coworkers and learning about their families, hobbies and community interests. "Our goal is to create Raving Fans of our employees, as well as our customers. In fact, we believe that in order to truly have Raving Fan customers; we have to start with our employees."We don't want a customer that is merely satisfied with our company. We want people that love to do business with us. Every day, we strive to exceed our customers' expectations and create Raving Fans," says Bill.

Bill started working in the company bakeries at the age of 12. When he was old enough to work around the industrial machines, Bill went to work in the mixing and sanitation areas of the Richmond plant and worked his way through all aspects of the family business. A Richmond native, Bill graduated from Richmond High School. He earned a Bachelor's degree in Human Resources from Miami University in Oxford, OH. While working full-time at the Richmond Baking, Bill went on to earn his Master's in Business Administration, also from Miami University.

In 2002, at Richmond Baking's centennial celebration, Bill's father, Jim, "passed the apron" to Bill, appointing him as the next President of the company. Although Bill's professional focus is in Operations and Sales, his overriding commitment is to creating Raving Fan Customers.

Bill takes pride in the fact that Richmond Baking is a family-owned business steeped in the historic tradition of its community, Richmond, IN. He volunteers his time serving as a Governing Board Member and Audit Committee Chairman of Reid Hospital & Health Care Services.

Bill is also involved in associations that serve the biscuit and cracker industry. Bill served as a President of the Cookie & Snack Baker's Association (CASBA) and is the current 2nd Vice Chairman and Treasurer of the Biscuit and Cracker Manufacturer's Association (B&CMA). "I deeply value the relationships that I have been fortunate enough to establish in the industry, I have gained great friendships and those connections have positively impacted Richmond Baking."

"At Richmond Baking, we have the flexibility to make decisions quickly and to create true partnerships with our customers. Our size is large enough to provide cost effective solutions and run efficient operations, while remaining small enough to be flexible for unique customer needs."

Rob Quigg

Indiana | Vice President of Accounting

Rob Quigg, Vice President of Accounting of Richmond Baking, began his career in the family business over a decade ago. After earning a Bachelor's degree in History at Indiana University, and earning his Certified Public Accountant (CPA) title from Indiana University-Purdue University Indianapolis (IUPUI), Rob worked in public accounting at the firm of Geo. S. Olive in Indianapolis. In 1999, Rob joined the Richmond Baking staff and was appointed Treasurer of the company in 2002. He was subsequently promoted to Vice President of Accounting in 2010.

Rob believes that the key to Richmond Baking's success lies in hearing customers' needs and thinking creatively to find out-of-the-box solutions that help make customers successful in their own businesses. Rob has played a key role in the entrepreneurial spirit of today's Richmond Baking, always approaching business opportunities with a view to the future that benefits both customers and the bakery.

Rob is also the Executive Director of the Quigg Family Foundation--helping non-profit groups and organizations improve the lives of local citizens through financial collaborations and grant-making opportunities. His philanthropic activities extend beyond his work with the Quigg family. Rob is the past Chairperson of the Wayne Co. Foundation and serves on the IU East Board of Advisors and the Earlham College Community Council.

Jerry Lady

Georgia | Vice President

Jerry Lady, Vice President for Richmond Baking of Georgia (Alma, GA), began his career with Richmond Baking in 1990. Jerry came to Richmond Baking with experience in the food industry--having worked in restaurant management, and grocery store planning and set-up. Originally hired as a Shift Supervisor at Richmond Baking's Indiana facility, Jerry spent eight years there until the company's first retail cracker line was added. The new line was transferred from another cracker manufacturer in Illinois, and Jerry oversaw the set-up of this transfer. It was this project that took Jerry to Alma, GA, where he was promoted to Plant Manager.

Today as Assistant Vice President, Jerry prides himself on always being available for conversations and support regarding new product innovations and current product modifications. His number one goal in business is to meet or exceed customer expectations--to assist customers in growing their businesses and pleasing their customers.

Jerry appreciates that Richmond Baking is flexible and well-tuned to the baking industry. "The company is willing to reinvest to grow the business and be successful. We are a business that sees changes in the industry and reacts to them accordingly. A business that truly understands the value of its customers and its employees," he says.